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Neo One launches TrinityGuest for the Hospitality Industry
2004-01-20 01:00:00
Neo One has recently announced the launch of its TrinityGuest system which provides effective communication to meet the rising demand for hotels to connect with their customers via SMS.
TrinityGuest is a two-way SMS platform specifically designed for hotels and their customers to communicate with each other.
"TrinityGuest is the ideal technology to enable hotels to send booking confirmations, forward urgent messages, request feedback and maintain customer relationships in order to encourage repeat visits" says Hetty Browne, Managing Director. "The system fits along side the hotels current communication systems and enhances the customer's hotel experience."
"Once the guest leaves the hotel he or she is no longer a customer of that hotel." explains CEO, Ewan MacLeod "The hotel works hard to provide a pleasant experience for their customer but this is all forgotten as soon as the bill is paid. Typically hotels send out brochures or emails but this can be impersonal and often untimely. A personal SMS message from the hotel manager, on the other hand, is the perfect way to remind the customer of the hotel's high quality service."
• More on TrinityGuest
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